Phone Number: 704-585-6518

Location: 250 McClain Road | Hiddenite, NC 28636

Office Hours: 8:00 am – 4:30 pm | Monday – Friday

Our office can be reached Monday through Friday from 8:00 am until 4:30 pm at 704-585-6518. Payments can be made at our office at 250 McClain Road, Hiddenite, NC during normal office hours.

• Drive Thru Window
• Night Deposit for after hours Payments
• Bank Drafts may be setup
• Debit Card/Credit Card - (Mastercard/Visa)
• Pay by Phone: 1-844-240-5283
• Pay Online

You may pay your bill in office, by mail, by phone or online. We also have a drive thru window for your convenience. Our night deposit is located beside the drive thru. Bank Draft service is also available. A form must be completed in the office along with a voided check.

We accept Debit/Credit Cards (Mastercard/Visa). There is a fee for use of a card of any kind, debit or credit, whether in office, online, or by phone. This fee applies to water payments, membership fees or new taps. To avoid the cost of card fees, you may pay by cash or check, or sign up for Bank Draft service at our office.

Emergency or After Hours Service

• Phone 704-585-6518
• Our automated service will direct you to leave the necessary information.
• Our on-call technician will return your call promptly.

Should you have an emergency outside of our normal business hours you can call our office number 704-585-6518, and you will be directed by an automated service to leave a message detailing your name, phone number, physical address and the problem you are having and our on-call technician will return your call promptly.